General

1. GUESTS MUST ARRIVE AT LEAST 15 MIN PRIOR TO THEIR BOOKED TREATMENT
2. 48-hour notice period is required for cancellations & rescheduling. Bookings are essential & subject to availability .
3. 50% non-refundable deposit will be required with booking packages, couple packages/ group bookings .
4. If a treatment is not cancelled 48-hour prior, the full treatment fee will apply, and we reserve the right to charge your credit card/ redeem voucher accordingly.
5. Group Bookings: We require a 7-day prior cancellation notice

Parties, packages & multiple services

Would you like to have the Spa to yourself? Would you like catering services? Would you like to upgrade or add additional services to your package? We are happy to oblige. Please inquire with our management.

For parties of two or more, please be advised that you will need to cancel 72 hours in advance to avoid charges.

We offer the ultimate pampering party packages for girls (9-13 years old). We ask that only children receiving spa treatments enter the spa area. We do not have an associate watching the spa waiting area, so for their own safety, unattended children are not allowed. This is at the discretion of Danika Spa and ONLY available weekdays.

Spa Etiquette

At Danika Spa our tranquil and relaxation atmosphere is of upmost importance to us. At all times respect your therapist’s profession and no inappropriate behaviour will be tolerated, therapists reserve the right to stop treatment should this occur

1. Please respect other spa guests’ and their right to privacy and serenity.
2. Kindly bring your swimsuit to enjoy the pool area and to wear underneath the robe provided by the Spa.
3. Slippers & towels will be provided for your stay at the Spa.
4. Cellular phones, tablets and similar devices should be turned off or be put too silent on arrival and during treatments.
5. No recording or taking of photos will be allowed during any treatment procedure.
6. Danika Spa will not be held responsible for any theft, damage or misfortune that may occur during your visit
7. Please alert us to any medical condition that could hinder your treatment such as high blood pressure, Epilepsy any heart conditions and Diabetes.
8. NO OUTSIDE FOOD OR BEVERAGES are permitted when visiting Danika Spa.
9. Gratuities’ are at your own discretion. Please report and hand in all forms at reception accordingly.
10. Please note that the Spa has a designated smoking area.

Vouchers

Spoil someone special to our Voucher Menu . Treatments, Skincare products and Make- up vouchers can be booked at info@danikaspa.com or when visiting the spa.

Valid for 6 months from purchased date, non-refundable.

Spa Offerings

Enjoy a hospitality CAPPUCCINO spending R200 more. We have FREE WiFi & Pool Facility

Massage aftercare advice

It is quite normal to experience stiffness and soreness after a massage treatment. Be sure to drink lots of water to flush all the metabolic waste from the tissues and enjoy your time in a relaxing environment afterwards.

Facial aftercare advice

We strongly advise to follow your therapists home care regime to ensure best results. No make up to be applied after any facial & avoid any other facial treatments at least two days after. A SPF must be applied at all times, enquire your therapist about our top of the range products.

Please consult with your therapist if you have any of the following:

On any medication

High blood pressure Any heart condition

Recent surgery

Muscle or joints injurie

Sinusitis

Pregnancy

Epilepsy

Diabetes

Eczema / Psoriasis

Sunburn

Any product allergy

Our Privacy Statement

Definitions:

We, us and our refers to Danika Spa CC, a closed corporation registered under the company laws of the Republic of South Africa, registration number, 1995/051608/23. The principle place
of business is situated at 14 Maureen Drive, Wilkoppies,
Klerksdorp. The main purpose of Danika Spa is to provide health and beauty services to clients.

You and your refers to you as the client in your personal capacity, as well as any client that is also a juristic person.

Your personal information refers to any and all personal information needed to complete the services that we have set out in the purpose of our company.

Process information means the automated or manual activity of collecting, recording, organising, storing, updating, distributing, and removing or deleting personal information.

Competent person means anyone who is legally competent to consent to any action or decision being taken for any matter concerning him/ herself or their spouse (if married in community of property)

Purpose of this Privacy Statement

When you engage with us, you trust us with personal information about yourself or your company. We are committed to protect your right to privacy. We will take all reasonable steps to keep the personal information safe and confidential. The purpose of this Privacy Statement is to set out how we collect, use, share and otherwise process personal information, in line with the Protection of Personal Information Act. (“POPIA”)

Indemnification

Each party accepts responsibility to the extent that the processing activities of
personal information fall under the control of that party and agrees to indemnify the other party against any loss or damage direct, or indirect, that a party should suffer because of any unauthorised use of information, but only if the processing of that information is controlled by that party.

Acceptance is voluntary

You have the right to object to the processing of the personal information. It is
voluntary to accept these terms and conditions. However, we require your
acceptance to provide you with our services. We will only collect and process
personal information for valid and lawful reasons. The acceptance of these terms and conditions and the permission given to process the personal information will continue after death.

We keep personal information confidential

We will always keep personal information confidential and secure. This includes all personal information that you, as the client, has shared with us willingly. If you share your information with any third party, we will not be responsible for any loss that you may suffer.

Authority to act for other people

You warrant that when you give us personal information about third parties, you have received their permission to share their information with you. We will furthermore process their information for the purposes set out in this Privacy Statement.

Purpose for processing your personal information

You agree that we may process your personal information for the following purposes:

1. For account purposes.
2. For the purpose of allowing us to deliver the services to you or as set
   out in the agreement that we have with you.
3. For the purpose of delivering services to you in future, based on the
   health information that we have acquired from you.

Sharing personal information with third parties

To provide your personal information to the following third parties as part of the process of delivering the agreed upon services to you or your company:

1. Independent auditors who have confirmed in writing that they are also POPIA compliant.
2. Independent tax consultants who have confirmed in writing that they are also POPIA compliant.
3. Any other third party that we have to share the information with legally.
By agreeing to this, you confirm that you have given permission for your personal and financial information to be shared to above mentioned third parties.

You also agree to indemnify us against any loss or damage, direct or indirect,
that you or your company might suffer because of the unauthorised use of this
information by any of the third parties mentioned above.

If a third party asks us for your personal information, we will share it with them only if:

1. You have already given your consent for the disclosure of this information to that particular third party.
2. Third parties that we contract with to provide subcontract services to you
   to complete the agreed upon services.
3. Any person or organisation that has a legal right to access the information, for example regulators.

Right to communicate electronically
We have the right to communicate electronically with you about any aspects of the services that we have agreed upon, or for appointment and accounting purposes.

Marketing
We will send you marketing material only on the medium that we have agreed upon. You can opt out of receiving marketing material at any time.

Duty to keep you informed
We have a duty to keep you informed about the progress of the services that we
have agreed upon.

The following are laws that require us to collect and keep your personal
information:

1. The Electronic Communications and Transaction Act (ECT)
2. The Financial Intelligence Centre Act (FICA)
3. The Financial Advisory and Intermediary Services Act (FAIS)
4. The National Credit Act (NCA)
5. The Consumer Protection Act (CPA)

Changing this privacy statement
We may change this privacy statement at any time. The most updated version will always be available on our website, www.danikaspa.com, or at our offices.

Concerns
If you believe that we have used your information contrary to the Privacy Statement, you must first attempt to resolve the matter with us on manager@danikaspa.co.za. If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under POPIA.

The contact details are:
The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3 rd Floor Braampark
PO Box 31533
Braamfontein
Johannesburg, 2017

Complaints e-mail – complaints.IR@justice.gov.za